Frequently Asked Questions

Yes, you can purchase goods from us only if your billing and delivery address is in Estonia, Latvia or Lithuania.

When you order hand pallet trucks you can pick a custom colour for your truck. Choose the BT Lifter model then, under “Adds-on” section, you can select “Own colour” option. After we have received your order, our customer support agent will contact you to discuss colour options.

After your order placement our Back-office team will check and prepare your order, confirm stock and send you an order confirmation. If you would like to modify your order this can be done by contacting us directly after order placement and we will see if it is still possible. However, you are bound by the order after order placement. Read more about our return policy.

Immediately after you have successfully placed your order, you will receive an e-mail with all order details. When the order is confirmed by back-office personnel, you will receive an email confirmation entitled "Your order confirmation". 

You can find the status of a particular order and view your order history on the order status tracking page.

If not otherwise specified in mandatory binding legislation as far as applicable, we shall accept the return of undamaged Products or other items delivered, subject to the condition that they the packaging and seals are undamaged, they are not items made to order, they are returned to us free of charge and the return has been previously announced to us in written form not later than two weeks after the delivery of the Product.

Paid invoices regarding agreed returns will be credited by issuance of a credit note. The amount refunded shall be the same as the purchase price paid, provided that the items in question are received by us within three weeks from delivery.

If you have forgotten your password, please click on "Forgot Your Password?" below Sign In.

You will be asked for your login email address to retrieve your password. You will receive an email with a link to reset your password. The link is valid for one hour. If you still have problems signing in or forgot the email address you created your account with, you can contact our customer support:

Estonia +372 606 60 20

Latvia +371 26 444 555

Lithuania +370 700 550 95

To buy from us you need to create an account. After you have found the truck that you would like to buy click on add to cart. Open the cart and click continue to order, after that you’ll be able to choose between ‘Sign in’ or ‘New customer’. 

Choose ‘New customer’, enter your email as username and click continue, and follow the steps to create your account. Your account will be created after finalising the third step ‘Add contact information’.

After you place an order, you will receive an invoice along with the order confirmation. You will find the amount of payment, payment receiver, payment terms and other details stated on the invoice.

If you need help with invoice payment, please don't hesitate to contact us. Please be aware that a credit assessment will be performed.

Yes, you can. After you have placed your order, you will receive an invoice along with the order confirmation. You will find the amount of payment, payment receiver, and other details stated on the invoice. Please note that payments have to be made within 30 days from the date you receive the invoice.

If you need help with invoice payment, please don't hesitate to contact us. A credit assessment will be done, to secure your credit score.

The financing option "Rental 36 months", gives you the possibility of renting the Product for 36 months in accordance with our terms and conditions for long-term rental. The rental fee is invoiced on a monthly basis with payment terms net 30 days after the invoice date. Our Back-office will provide you, together with the order confirmation, a rental contract with terms. If you choose this financing option your order is only legally binding after the contracts have been signed by both parties. If you would not sign the contract your ordered Product is cancelled.

We deliver with our own lorries directly to your shipping address. You can also choose to pick up your order at our depot, of course, free of charge.

On all products we communicate an estimated delivery time, and in cases when a specific option affects the delivery time, we try to communicate that as well.

If we for any reason won´t be able to deliver on time we will contact you, and in most cases, we’ll offer you a rental truck if the delivery time is too long.
After you have completed your purchase, and your goods are dispatched from one of our warehouses, you will receive a dispatch email letting you know the expected delivery time frame.

If you have made multiple purchases, you may receive more than one dispatch email, each with the details of the individual deliveries. Your goods may also arrive separately on different days. Please contact us if your goods have not been received within the time frame outlined on your dispatch email/s.

To better service our customers, we use merchandise inventory from all our warehouses across Europe. You will receive multiple shipments when your order is being fulfilled by multiple warehouse locations. You will receive notification via email when your order is being split into multiple shipments.

The shipping cost is calculated by a "Per Product" cost so each shipment will be charged separately if not anything else is indicated in your order confirmation. If additional shipping charges apply, you will be informed and the charge will appear on the order confirmation.

The shipping cost is calculated by a "Per Product" cost so each shipment will be charged separately if not anything else is indicated in your order confirmation. If additional shipping charges apply, you will be informed and the charge will appear on the order confirmation.

New Products are protected by the manufacturer’s product warranty indicated on the Product page. The validity of any warranty is subject to the Customer’s compliance with the manufacturer’s warranty terms and conditions.