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Frequently Asked Questions
Order
Yes, you can purchase goods from us only if your billing and delivery address is in Estonia, Latvia or Lithuania.
When you order hand pallet trucks you can pick a custom colour for your truck. Choose the BT Lifter model then, under “Adds-on” section, you can select “Own colour” option. After we have received your order, our customer support agent will contact you to discuss colour options.
After your order placement our Back-office team will check and prepare your order, confirm stock and send you an order confirmation. If you would like to modify your order this can be done by contacting us directly after order placement and we will see if it is still possible. However, you are bound by the order after order placement. Read more about our return policy.
Immediately after you have successfully placed your order, you will receive an e-mail with all order details. When the order is confirmed by back-office personnel, you will receive an email confirmation entitled "Your order confirmation".
You can find the status of a particular order and view your order history on the order status tracking page.
If not otherwise specified in mandatory binding legislation as far as applicable, we shall accept the return of undamaged Products or other items delivered, subject to the condition that they the packaging and seals are undamaged, they are not items made to order, they are returned to us free of charge and the return has been previously announced to us in written form not later than two weeks after the delivery of the Product.
Paid invoices regarding agreed returns will be credited by issuance of a credit note. The amount refunded shall be the same as the purchase price paid, provided that the items in question are received by us within three weeks from delivery.
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Find answer to our most common questions about ordering products online. |
Useful links
Shipping & deliver
Payment
Warranty & return policy
How to buy online
Account
If you have forgotten your password, please click on "Forgot Your Password?" below Sign In.
You will be asked for your login email address to retrieve your password. You will receive an email with a link to reset your password. The link is valid for one hour. If you still have problems signing in or forgot the email address you created your account with, you can contact our customer support:
Estonia +372 606 60 20
Latvia +371 26 444 555
Lithuania +370 700 550 95
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What to do if you lost access to your account |
Payment
After you place an order, you will receive an invoice along with the order confirmation. You will find the amount of payment, payment receiver, payment terms and other details stated on the invoice.
If you need help with invoice payment, please don't hesitate to contact us. Please be aware that a credit assessment will be performed.
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This section covers our payment option in our e-commerce shop |
Shipping & Delivery
We deliver products directly to your shipping address.
The total shipping cost is calculated by adding up "Per Product" cost. The "Per Product" cost is a flat rate based on the weight, or volume and calculated on the assumption that no ramp is available at Customers delivery address and located within Estonia, Latvia or Lithuania. If additional shipping charges apply, the Supplier will inform the Customer and the charge will appear on the quote.
Information about delivery lead times and delivery times and dates are approximate. Our delivery time is noted in the quote and begins when the transaction conditions as mentioned in the quote are fulfilled.
If orders include several Products, we are entitled to make partial deliveries.
The shipping cost is calculated by a "Per Product" cost so each shipment will be charged separately if not anything else is indicated in your order confirmation. If additional shipping charges apply, you will be informed and the charge will appear on the order confirmation.
The shipping cost is calculated by a "Per Product" cost so each shipment will be charged separately if not anything else is indicated in your order confirmation. If additional shipping charges apply, you will be informed and the charge will appear on the order confirmation.
Products ordered from baltic.toyota-forklifts.eu can only be shipped to Estonia, Latvia and Lithuania.
For delivery to other European countries, please go to https://shop.toyota-forklifts.eu and choose the market you wish the products to be shipped to, and then place your order there.
Warranty
New Products are protected by the manufacturer’s product warranty indicated on the Product page. The validity of any warranty is subject to the Customer’s compliance with the manufacturer’s warranty terms and conditions.
There are many ways to book truck service with us, simply choose one of the methods below that suits you the best:
Book service online - fill out the service request here and you will be contacted by our technicians as soon as possible.
Book a service by calling the customer support:
Estonia +372 606 60 20
Latvia +371 20 206 666
Lithuania +370 68 654 544
Need help?
We make it easy for you to get in touch with us. You can email or if you prefer call us, we are available Monday - Friday 8.30 am - 17.00 pm.
Delivery & Shipping
We ensure safe and efficient delivery to all customers whithin the Baltics.
Please see delivery times for each product individually.
Financial Services
Did you know that you can lease our truck instead of buying it? Explore our finance options that will fit best your business financial situation.
Why Buy Toyota?
We are proud to be the world's number 1 in producing high-quality materials handling equipment. Find out more about benefits to work with us.