Almost 70 technicians from Estonia, Latvia and Lithuania applied to compete, making it a great success. Winners in nominations will go to France, where they will participate in the European Service Skills Contest Championship with a chance to win a trip to Japan.
All technicians regularly trained through the Service Technician Education Programme (STEP) training, were invited to measure their knowledge by joining the competition.
A jury made of service and product trainers evaluated all technicians on different aspects: the theoretical part of the contest tested their knowledge in Product, Special Design and Normatives. The practical part focused on various skills of the technicians: not only maintenance, troubleshooting and software, but also safety, tidiness, their behavior towards the customer and how they applied the values of the Toyota Service Concept (TPS).
All technicians received a personal trophies and excited a team spirit during this event.
Thanks to our field and workshop technicians for their daily efforts to make our customers satisfied with Toyota brand!